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Following updated information from several ENT consultants and guidance from Public Health England (PHE) We are running intermittent clinics commencing 2.5.20 with the following protocols:

Parent & baby to wait in car until signalled by a staff member. Only one parent to enter the building please, if possible with carseat or in a baby carrier facing inward. This person MUST be healthy, well and not exposed to anyone suspected of having Covid-19 in the past 14 days. This may increase the risks of treatment for your baby and must be discussed with us for your safety prior to attending.

Entering the first set of double doors (which we’ll open for you), a surgical mask is provided for you to wear. Please pick baby up holding them tummy to tummy (facing inward) and leave your carseat in this area. We will then take you directly to a consulting room. Please try not to touch doors, fixtures or fittings wherever possible. There will be no contact between patients or sharing of areas.

Baby is taken for treatment and returned immediately for feeding. Unfortunately parents are unable to enter the treatment area at the current time.

Once baby has settled and had some milk, you’re good to go 🙂  We will open the doors and help you leave the building.

All areas will be fully de-contaminated as per appropriate Level 3 infection control protocols between appointments.

Both staff members will wear full level 3 PPE including – overalls with head cover, goggles/visor, respirator mask and shoe covers.  Disposable sleeve covers, aprons and two pairs of gloves will be changed between appointments.  All disposable PPE will be disposed of following clinic. Any reusable masks will be cleaned in accordance with PHE guidance and never just re-used following a period of storage.


Due to the National lockdown, the suggestion frenulotomy may be an aerosol generating procedure, and lack of current guidance pertaining to safely undertaking frenulotomy and a lack of adequate level 3 PPE – we have taken the decision to temporarily suspend frenulotomy services.  Virtual/distance support and assessments are still open as usual.


As Mrs Abbas is a registered Healthcare professional and CQC certified, we already had strict infection protocols and procedure in place, prior to the recent Coronavirus outbreak.

We are also lucky in that we have a large building with only a few people present at the weekend, enabling us to easily implement a number of additional steps to remove the interaction between other patients and visitors. This guidance is likely to be updated as the situation progresses in the UK, so please check prior to subsequent appointments:

  1.  We normally welcome siblings, grandparents or additional family members to your appointment. Currently we ask that only parents or guardians and baby or babies being assessed attend for your slot. Toys, magazines and leaflets will be removed from the waiting area until further notice, however there is a very large park and numerous cafes nearby; if you’d like any further suggestions or have questions about local amenities, please contact us.
  2. When attending for your first appointment (assessment or assessment & treatment), we ask that you arrive at reception 10 minutes prior to your allotted appointment time to complete intake forms. If you are very early, please contact us – if our practitioner or waiting room is ready you are welcome to attend sooner,  however we may ask that you wait in your car a few moments or if preferred visit a local cafe or suchlike depending upon the expected wait time, number of people in the building and the need to maintain safe distances.
  3. Our receptionist may direct you to a specific place to wait and will step back two paces before speaking with you, please do not take this personally 😉
  4. Whereas we normally serve both hot and cold beverages, please bring a bottled drink with you where possible.
  5. When attending for a 5 minute post treatment or “diamond check, we ask that you arrive at reception no sooner than 2/3 minutes prior to your appointment.
  6. Please ensure you wash your hands, or use hand sanitising gel on entry to the building and again prior to leaving.
  7. We normally welcome people lingering in our waiting areas to chat to other parents, sometimes eat lunch or finish their coffee. We ask that following your appointment you leave the building as promptly as possible.

Please contact us if you have any concerns, queries or difficulty with the above (for example if you’re travelling by train) and we can make alternative arrangements in advance.